Media Solutions for
Today's Generation
Generations Media, Inc. Services
At Generations Media we use the latest in technology to provide you with options to fit your needs and your budget. Although our services are listed separately, many of them can be combined to ensure the highest level of satisfaction for our customer. If it can be done, we can do it!
At Generations Media our goal is to redefine what you expect from a high quality customer contact service provider. We've integrated executive-quality state-of-the-art technology with highly trained customer service specialists to bring your message closer to your customers than ever before. Give your business the advantage of having an industry-leading, nationwide or regional, live contact service deliver customer service beyond expectation.
We offer:
- Exceptional Regional and National Live Telephone Answering Service
- Basic Message Taking
- Medical Answering
- Service Dispatch
- Lead Capture
- Online or Catalog Order Processing
- Voicemail Services
- Appointment Making/Confirmation Support
- Opinion Polling
- Wellness Check-in Calls
- Event Registration Services
- The list can go on and on!
We customize our systems to fit your business, no matter how large or small. Our Contact Agent Specialists are professionally trained and monitored to ensure the highest level of service and support to your clients by following your scripted contact-handling instructions. Our goal is to attract, train and retain the best agents in the business to better serve your clients!
Searching for pricing information? Visit our service pricing document now!
Inbound Call Plans
Answering Services
We offer comprehensive telecommunication solutions powered 
by technology and expertise, delivered with care and responsiveness. By combining state of the art digital switching, enhanced network services and data management with people dedicated to old fashioned
customer service, we are able to meet the needs of the most complex of
contact center applications. We can service all types of clients; from the
individual who wishes to use a personalized service, to a large multi-site,
multi-specialty corporation or medical practice. Message delivery is also
customized. Your messages can be emailed on a scheduled basis, daily, hourly or as requested. We can also send you a complete listing of all messages that were dispatched to on-call personnel the previous evening so you can follow up and track.
Order Taking & Processing
Generations Media's order processing system utilizes the most up-to-date call-routing software and Voice Over IP (VOIP) technology to integrate your order processing with all the benefits of the Internet. Call monitoring, call routing, and voicemail delivery via email can help your sales order processing run securely and efficiently.
Our technology allows us to closely monitor your sales order processing call flow and track calls coming into our order processing software. We can create an order processing system tailored to fit your needs. We allow you the flexibility to change your order processing plan to meet your ever-changing needs and meet the needs of your customers.
Exceptional Customer Service is the Key to Order Processing Success
Our outstanding customer service is the key to your success. We pride ourselves in our ability to help your callers from start to finish. We treat your customers as our own, because in truth, they are. We offer the quality order processing that low-cost services simply can't and won't provide. No one offers better sales order processing services than we do.
Advertisement Response
You’ve designed the brochure and placed the advertising to generate a response. It's now time to reap the rewards of your effort and planning. Every Contact Counts because every call is a new customer and may result in a potential source for referral for new business. We recognize that we represent your company and we take that responsibility very seriously. We will customize every aspect of how we interact with your callers, from how we answer the line, to what information we provide and what data we capture for you, to how we close the call. We will then customize the delivery and reporting options so you are able to maximize your return on this project, and use the information we gather both immediately and for future projects. Call us today we can assist you with your Media and Charity Campaigns as well as your Ad Response and Fundraisers.
Medical Contact Solutions
Combining state-of-the-art medical contact service technology
with outstanding customer service skills, Generations Media can provide your business with the only answer you need for medical answering services. Take a look at what our medical answering services can do for you.
At Generations Media, confidentiality and security are extremely important. Our medical answering service representatives are trained professionals, and our answering service is HIPAA compliant.
To provide your staff and your patients with seamless medical integration, Generations Media's representatives answer the phone as if they are in your front office directly.
Generations Media's medical answering service is staffed 24 hours a day, 7 days a week, including holidays. We can handle your medical answering service call-overflow during the day and provide backup after-hours, when your staffing levels are reduced.
Generations Media's call centers use the latest call-routing software and Voice Over IP (VoIP) technology to integrate medical answering services with all the benefits the Internet can provide. Call monitoring and call routing, as well as voicemail delivery via email, mean that your medical answering services can be managed efficiently and securely.
In addition, Generations Media's systems allow us to closely monitor call flow and easily track incoming calls. We can create a scalable contact center architecture, so calls going to your medical answering service are given the attention they deserve.
Appointment Services/Confirmation Support
If your business relies on making engagements with your customers, then you need a reliable appointment service. Your customers need to be able to schedule appointments with you at their convenience, and to do so any time of the day. Why restrict yourself to just a receptionist to handle your appointment service? Turn to the appointment making experts at Generations Media to take full advantage of your appointment services.
When your clients want to schedule an appointment, they want to be able to do so at their convenience. A friendly voice goes a long way in keeping them coming back to you. Our appointment service agents are always ready to help your customers with the consideration they expect and deserve. We proficiently handle your calls to reduce your costs and maximize your service to your clientele.
We continuously seek qualified people to work in our appointment service contact centers. We retain only the most skilled individuals to assist your clients. We know that excellent customer relations make all the difference. We staff 24/7 to ensure you are always in contact with your customers.
Our Technology Gives You Peace of Mind
We work with you to create a appointment service that works for you and your clients. You can change your script or plan whenever you need to; in order to adapt to your changing circumstances. Our wide range of pricing plans assure you an economical solution to your appointment service needs. In addition, if you expect a high call volume, Generations Media's systems allow us to closely monitor call flow and track your calls. This provides a scalable architecture to make sure your appointment service calls are given the attention they deserve.
Generations Media uses a distinctive blend of high technology and customer service to give you an appointment service that produces results and offers reliability. Our redundant systems give you the permanence you need. Our nationwide service centers mean you don't have to worry about local catastrophes upsetting your services
Lead Generation
Let the Generations Media contact center capture the lead for you. Whether it's a response to a direct mail campaign, television advertisement, or online advertising Generations Media can help capture leads for you.
An extensive lead generation campaign always needs one final element; capturing those leads for your sales team. Capitalizing on your lead generation efforts around-the-clock, however, can be an expensive (and sleep depriving) venture. Many companies not equipped to manage the type of call volume a successful lead generation campaign can bring turn to Generations Media as a cost-effective lead generation contact service solution.
We'll treat your leads like gold 24x7 because we care about the success of your lead generation campaign. Our skilled agents will treat your callers with the respect and privacy they deserve, and will relay their information directly to you to allow for rapid follow-through. You'll save money by not hiring additional staff to handle your calls, and you'll benefit from the outstanding customer service of Generations Media.
We can link directly to your website or online database to transmit your lead generation directly to your office. Your time is maximized while retaining lead generation quality.
Event Outsourcing and Event Registration Service
Generations Media uses the latest event registration technology in combination withoutstanding customer service to provide your business with the only answer you need for event registration outsourcing and management. Take a look at what Generations Media's event registration solutions can do for you.
Generations Media's event registration contact center employs the latest in online event registration, call-routing software, and Voice Over IP (VOIP) technology to combine a traditional event registration service with all the benefits that the Internet can provide. Call monitoring services and voicemail delivery via email mean your event registration can be managed securely and efficiently.
If you expect a high call volume, Generations Media's systems allow us to closely monitor call flow and track your calls. This provides a scalable architecture to ensure that calls going to your event registration service are given the attention they deserve.
Generations Media's representatives are trained in the art of customer service. To provide your customers with a seamless integration of our event registration service, Generations Media's representatives can answer the phone in your company name, treating your callers as if they were our own customers. It is as if your customer has reached your in-house event registration service.
Generations Media's contact center is staffed 24 hours a day, 7 days a week, including holidays, as well as providing an online event registration option. We can handle your event registration call overflow during the day and provide backup after-hours, when your staffing levels are reduced.
By letting Generations Media handle your event registration services, we can help you address the needs of customers who reside in multiple time zones or who simply wish to contact you outside of normal operating hours.
Emergency Dispatch Services
How can your clients reach you when they need you most? Difficult circumstances require a rapid response, and your cell phone or pager may not be enough on its own. You need an emergency paging plan of action that will ensure that someone in your organization is reached when your clients have urgent dispatch needs. Emergency paging services from Generations Media can be the solution to your emergency paging needs.
Our dispatch service can do far more than just send messages to your pager. Generations Media can go the extra mile to contact the right people for the situation. We work with you closely to set up an emergency paging procedure that can include contacting several individuals using various contact methods to ensure your dispatch protocols are handled efficiently.
We realize that your emergency paging calls are critical to your operation. Our highly-trained dispatch agents follow through on every call to ensure that every emergency paging scenario is handled efficiently. Generations Media's agents treat your callers as if they were our own. Our goal is to make them feel as though they've reached your front office, providing a seamless and transparent emergency paging solution.
Don't leave your emergency paging and dispatch calls to chance. Turn to Generations Media's emergency services to provide your office with the best in contact center solutions.
Outbound Call Plans
Wellness Check-In
Wellness Check-in calls for that special Senior Citizen or handicapped 
person in your life.
Do you live miles away from your elderly parents? Is your life so hectic that you can not always find time to make a call and check in on your elderly parents? Need help? Maybe you are an only child and do not have the siblings to assist you checking in on your aging parents?
Generations Media has the solution for you!
Allow us to be your sibling, your help mate, your helping hand...
Generations Media can fill that void assisting you keeping in communication with your Loved One. Call us today to see how we can tailor a program to fit your needs.
Our Services:
Our personalized services are available seven days a week and can range from a once a week call to a call each day of the week.
Our Mission:
Our mission is to make it possible for your Loved Ones to feel they are cared about by reaching out and contacting them on a regular basis by telephone. We’re committed to make a positive difference in the lives of mature adults and their family who loves them.
Do you have that “special someone” in your life that you would like to be able to call daily, weekly or maybe even monthly? Do you worry they are needing something but you just need extra help to check-in? Wellness check-in calls for that special Senior Citizen or handicapped person in your life. Do you have that “special someone” in your life that you would like to be able to call daily, weekly or maybe even monthly? Do you worry they are needing something and you just need extra help to check-in? Let us help you with that!
Frequent Wellness Check-in phone calls to say “hello” and just make sure they are ok! We all have someone that we wished we had more time to spend with… but there are just not enough hours in the day. Let Generations Media help by making a phone call to this special person and then sending you a text message or email that everything is ok! And if not, we will pass on the message to you.
Why Our Agents are the “Cream of the Crop”
Highly qualified and trained Customer Care Agents are ready to help you and your loved ones. Our agents are totally committed, and carefully selected individuals who are thoroughly interviewed. Most importantly our agents are dependable and extraordinarily caring of others.
In Conclusion... Generations Media assists individuals to remain in their own homes with their own familiar and comfortable surroundings. Personal one-on-one phone calls provides a higher quality of life for your “Loved One” while you are away.
When those close to you need a daily reaching out, turn to those with experience. What you want is a company that hires experienced agents to make caring Wellness Checks to those you love. Good care and comfort comes by those who know the individual needs of the clients they work for, that is what we do at Generations Media. We provide care to meet the individual’s needs, staff employees who are best trained and have experience with those specific needs, and we provide regular phone conversation to insure that all the care that has been planned out is happening in the home. This is the kind of attention and care that we would expect for our loved ones. That is why we have developed a service from a family’s perspective. We know and we understand.
Our Wellness Check Services are provided according to the needs of our clients by the day, weekly, or bi-weekly.
Opinion Research and Polling
Let Generations Media find out what's on your customers' minds. Utilizing our in-house staff, we can interview your customers, following a script that you provide or that we can help you put together. We can help you create a tailor-made plan of success for your next marketing or political campaign.
From political polling to consumer awareness polls, we do it all. By interviewing people who are in your potential markets, Generations Media delivers powerful results that will help change the course of your business or political future.
Help pursue your next brand awareness campaign or launch your next product using Generations Media to pave the way. Our research polls can be a dependable weapon in the fight to come out on top in any market. Give us a call today to find out how we can help you with your polling and market research needs
Message Delivery Plans
With Generations Media's voice mail services - for as low as $19.99 per month - your messages can reach you whether you're on the road, in the office at home or on vacation. You'll be able to check your voicemail messages at any time from a telephone, or receive them via email as a sound file attachment.
Our voice mail service is available 24 hours a day, 7 days a week, so you never need to miss a voice mail again.
- Voicemail
- Single user or multi-tiered
- Interactive Voice Mail with Operator Revert
- Informational Announcements
Missed calls mean missed opportunities. That's why we provide you with so many ways to receive your messages.
Checking your voice mail is as easy as checking your email. Our voice mail service can send each message to you directly as a (.wav) file attachment. Your messages can then be permanently stored on your own computer for as long as you want to keep them. Your messages can also be sent to a cell phone as a text message.
Using your computer's existing audio player, you can have the flexibility to play, replay, and manage each voice mail message at the click of a mouse.
Generations Media's voice mail + operator support package offers your callers an additional option of leaving a message with a live operator.
We offer this service as a cost-effective alternative to you paying for a full-time live answering services.
- E-mail delivery of voice mail and text transcriptio
- Paging - Multiple paging options
- Verbal Relay - Live operator verbal relay
As well as a host of other choices that can keep you in touch with your hottest leads. Even out of office, you're never out of touch.
Call the Generations Media contact service team today at 877-264-6975, or register online for an overview of what we can do for you. Generations Media's live service solutions will redefine what you come to expect from your contact service provider.
IVR – Interactive Voice Response
By creating a dialogue of voice prompts and digit entry we can collect data from your callers. The data can be used to trigger call routing, operator intervention, or additional prompts that direct the call path. This service can provide you with confidential reporting delivered on a scheduled basis, of all entries including the time of the call and the # of the calling party. These uses are limited only by your imagination. If you have a specialized need or problem, let us help you to find a solution. A few examples follow:
- Employee Check In
An automated service that documents the number from which your employee is calling, the time of their call, their employee number, and reason for the call. A customized and confidential report of all activity can be sent to you at specified times, which will help to make payroll and attendance records accurate and easy to produce. This service can be used to document on site activities, billable actions, attendance, absence reporting, and payroll hours, and allow for timely response by your staff to fill vacancies, bill customers, or calculate payroll hours.
- Multiple Site Call Management
Use one number and let us get your calls to the right location. By providing us a database of your sites, we can direct callers to the closest location. If customer accounts are assigned to different offices, we can automatically direct the caller to the location that would service their account. Coupled with operator override, this service can provide a flexible option or alternative to an on-site receptionist.
- Survey Response
By developing a series of questions to which the caller can answer using a touch-tone telephone pad, data can be collected and collated automatically. You will then receive a formatted report on a schedule of your choice.